Privacy policy
Last updated 1st April 2024
This Privacy Policy (hereinafter referred to as the “Policy”) is an “electronic record” as contemplated under section 2(t) of the Information Technology Act, 2000, and the Rules/Regulations made thereunder as applicable and for the time being in force concerning to electronic records. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature. This Policy is published following the requirements of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.
The website www.indonissin.in is owned by INDO NISSIN FOODS PRIVATE LIMITED, CIN: U05122KA1988PTC009351, (hereinafter referred to as the “Company” or “INF”) having its registered office at 1102, 11th Floor, Raheja Towers, West Wing, M. G. Road, Bangalore – 560 001, Karnataka and corporate office at 3rd Floor, SKAV 909, 9/1, Lavelle Road, Bangalore 560 001, Karnataka. Use of the website by the user (hereinafter referred to as “You”/ the “User”) is subject to this Privacy Policy. Accessing, browsing, or otherwise using (any similar activity by whatever name called) the website shall be construed as the User’s unequivocal and irrevocable acceptance and hereby acknowledge the policies contained in this Policy as a binding policy.
Terms of Use and This Policy
This Policy should be read in conjunction with the Terms of Use.
We understand that your privacy is important to You and are committed to being responsible custodians of the information You provide us and the information we collect so we strive to explain how we collect, use, disclose, and process personal information for operating our business. This Privacy Policy describes the practices concerning the information collected by us through the use of our website, mobile applications, or information collected while delivering our services to You, and our social media channels.
This Policy explains the rights and choices available to the User/Customer concerning their personal information. We recommend that You read this entire Policy carefully. By continuing to access the website You agree that You have read, understood, and accepted the terms and conditions of this Policy. We may provide additional privacy notices to You at the time we collect your data.
What information do we collect?
The type of information we collect depends on how You are specifically interacting with us whether directly or through automated means, through the use of the website; when You call or email or otherwise communicate with us (including through social media); when You participate in your contest, offers, schemes, run by us; or You sign up for or request that we send You alerts, or other materials; or when You respond to our communications or request information; or when You participate in events including other promotions or collaboration with any third party.
Source of information and purpose of use
We collect information including personal information about You either directly from You or otherwise during your interaction with us. We may obtain information about You including personal information from our business partners, such as our vendors, and other third parties.
You may choose not to provide some or all of your personal information to us but doing so may prevent us from providing our services to You or limit our ability to provide You with the level of service that You would otherwise expect from us.
Information collected from You
The type of information we collect depends on how You are specifically interacting with us. The following are examples of the types of information we may collect directly from You:
- Name: we collect your name to personalize your
- Telephone number: we require your phone number to reach
- e-mail address: we use your email address to communicate with You and respond to your requests, inquiries, comments, suggestions, and update
- Photograph or photographs: You may provide us with a personalised
- User Content: such as the content of communications, suggestions, questions, comments, reviews, feedback, and other information You send to us, that You provide to us when You contact us.
- Location Data: your communication address and similar location data, etc.
- Demographic Information: such as country, preferred language, age and date of birth, marital status, gender, physical characteristics, and similar data, etc.
- Identity Information: such as government-issued identification information and similar data, etc.
Our unaffiliated/affiliated partners and third parties may themselves set and access their tracking technologies when You visit the Website/App of the Our unaffiliated/affiliated partners and third parties and they may have access to information about You and your online activities over time and across different websites or applications when You use the service/website/App of the Our unaffiliated/affiliated partners and third parties. Their use of such tracking technologies is not in our control and is subject to their privacy policies.
How we may use your personal information
In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:
Performing our Services: providing customer/consumer care service, operation of our website; processing or fulfilling orders and transactions, verifying user information, processing payments, communicating about the products and services we offer, and responding to requests, inquiries, comments, and suggestions, etc.
Internal research: understanding and evaluating how our services and features perform with our Users; uncovering insights about usage to improve our products/services and inform our development of new products, etc.
Complying with legal or regulatory requirements, judicial process, industry standards, and policies.
Other purposes that may be described at the time You choose to provide personal information to us.
To perform the above functions, we may use, disclose, and otherwise process such information for our legitimate business purposes including but not limited to historical and statistical analysis and business planning without any restriction.
How we may share information about with others
We may share information about You for the purposes described in this Policy or according to a specific privacy notice we may provide at the time we collect the information.
Corporate affiliates
We share your information within Nissin Group companies for legitimate business purposes, including the purposes described in this policy.
Third-party service providers
We may share information about You with the following categories of third-party service providers for business purposes including but not limited to:
Customer care and support: When You contact us, your e-mail may be directed through our third- party customer care and support platform which will have access to your personal information, the content of your e-mail as well as the date and time your request came into our system. We use this provider to allow us to communicate with You about your Account and to receive reports from Users about the quality or safety of our products.
Marketing providers: the third-party service providers, assist us with marketing our products to You, may use the information we collect from You to provide advertisements and offers for our other products. Additionally, we may share certain information with social media platforms that allows us to create custom or lookalike audiences. We may also obtain your information through any contest, event, offering, or other promotional activity that is jointly offered by us and any third parties. By entering into such contest or otherwise, You authorise and direct us to share your information with our co-sponsor. We may also share your information with a third-party service provider who administers the promotion, event, and contest, etc.
Legal, regulatory, compliance and other identical reasons
Also, we may disclose and/or share your information to comply with legal or regulatory requirements, judicial process, and our internal company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity, for instance, identifying and responding to incidents of hacking or misuse of our website, adverse event reporting, and claims and other liabilities.
We also reserve the right to disclose your information [a] when we believe in good faith that disclosure is appropriate or necessary to take precautions against liability; [b] to protect our rights or property or the legal and property rights of others; and [c] investigate and defend third-party claims or allegations against us.
We may also collect, use, and disclose your personal information as required or permitted by applicable law, or as directed by You, following this Policy.
Social media and other communication
We maintain a presence on several social networking and blogging platforms including but not limited to Facebook, Instagram, Google, LinkedIn, Twitter, Snapchat, YouTube, WhatsApp and Spotify. Through these platforms and features, we receive or may share information about You, and this Policy applies to that information as well. Besides, some providers of third-party social media or blogging platforms we utilize have their privacy policies which explain how the third parties that provide them may collect, use and protect your information, for instance, if You establish an account with such platform providers directly. By using social features, You agree to those third parties' privacy policies and terms of use.
If You choose to communicate with us via features available on the website or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, we advise You, please do not include any password, phone number, debit/credit card information or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among Users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.
Your rights for the personal information we hold about you
If You wish to change or delete the personal information we hold about You, You may contact us. If we change or delete your personal information or if You decline to actively share certain personal information with us, we may not be able to provide You with our services or some of the features and functionality of our services. Please note, we may reject a request, at our sole discretion, including if the request is unlawful. For your protection, we may require proof of identity and verification before we can answer the above requests.
Legal basis for processing data: please note, we have set out the legal grounds on which we rely to process personal information. In some cases, we have a legitimate interest to process the personal information that we collect, such as to develop, administer and support our products and services; to operate, evaluate and improve our business; to facilitate and manage engagement programs; to promote research; to support our recruitment activities; or to facilitate a corporate transaction including but not limited to a sale of assets or merger or acquisition. In other cases, we process personal information to fulfill our contracts with business partners. We may also process your personal information to establish, exercise, or defend against fraud, illegal activity, and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide. Our processing of certain information may be necessary to comply with our legal obligations, and for reasons of public interest. By using our services and providing personal information, You consent to the processing of your information as mentioned herein.
The data we collect may be transferred to, stored, and processed to countries other than the country in which the data was originally collected for the purposes described in this Policy. If You choose to use our products/services, with laws governing data collection and use that may differ from Indian law, please note, You are transferring your personal information outside India to other countries for storage and processing. The countries to which we transfer personal information may not have the same data protection laws as in India. When we transfer personal information across borders, we consider a variety of requirements that may apply to such transfers. By using our services and providing personal information, You consent to such transfer, storage, and processing.
Data retention
We may retain your personal information for a period as required under the applicable law of India. However, we do not prefer to retain your personal information once the purpose is over, for instance, if You are a contest winner, once we deliver the goodies to You, we delete your personal information from our records.
Protection of your personal information
We apply various measures from time to time to safeguard the security and integrity of your personal information collected through our website or otherwise. Despite these measures, however, we cannot and do not guarantee that information will be safe from interception or intrusion during transmission or while stored on our system, or otherwise, and You provide information to us at your own risk.
If You correspond with us by e-mail, text message, or using web forms like a "Contact Us/Get In Touch" feature available through our services or otherwise, You should always be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.
Link to websites and third-party content
For the User’s convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy policies. We are not responsible for the privacy practices of any third-party. We encourage You to review the privacy policies of such third parties before providing them with any personal information.
Information relating to underage
We do not knowingly collect information relating to an individual under the age of 18 years old.
Updates to this Policy
We reserve the right to update this Policy to reflect changes in our practices and services. When we post changes to this Policy, we will update the date of this Policy. When required by applicable law, we may inform the User by additional means, such as through a notification on the website if we make material changes to how the User’s personal information is collected, accessed, or otherwise used as a result of your use or if your rights under this Policy are materially impacted by changes to our privacy practices. We recommend that the User check this page from time to time to inform himself of any changes in this Policy.
No Agreement No Use
if the User does not agree or cannot comply with any of the conditions of this Policy, then please do not use the Website/App.
Grievance Officer
As per the requirements of the Information Technology Act, 2000 and rules made thereunder the contact details of the Grievance Officer is –
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Name: |
Preyesh E T |
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Address |
INDO NISSIN FOODS PRIVATE LIMITED 3rd Floor, SKAV 909, 9/1 Lavelle Road, Bangalore – 560 001, Karnataka, India. |
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Phone No. |
080-4355 4000 |
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Time |
Monday to Friday, excluding Public Holiday in the State of Karnataka, from IST 9:00 am to 6:00 pm |